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Steren Product Catalogs
Frequently Asked Questions - Consumers
Sales and Support
Hours: 8am – 5pm PST Monday-Friday
For Questions about Steren for Business
Continental United States
We currently ship to the continental United States, Alaska, Hawaii and Puerto Rico. For any other locations please see ‘International Shipping’ below. We do not ship to any address that UPS, USPS or FedEx cannot deliver to.
US customers have the option of choosing UPS Next Day Air, 2nd Day Air or 3 Day Select service, for an additional fee. Customers in HI and AK must choose either UPS 2nd Day Air or Next Day Air service since UPS Ground service is not available to these areas, extra handling fees or surcharges may apply.
**EVERYDAY FREE DELIVERY refers to retail orders only shipped within the 48 contiguous United States.**
International orders are an important part of how we serve our customers around the world.
To place an order for international shipment, browse our web site and add items to your cart as usual. On the cart page, under “Shipping Options”, there is a button that reads “International Checkout”. After you have added all the items you wish to purchase to your cart, click that button.
The contents of your cart will automatically be transferred to our partner ‘InternationalCheckout.com’ where you will complete the order process. The friendly and professional people at International Checkout will process your order as well as handle all inquiries regarding your international order. Inquiries should be directed to firstname.lastname@example.org
Most orders ship within one business day from the time the order is placed. Orders take one to seven business days to reach their destination. Our order cutoff time is 12:30AM PST. Any order placed after this time will ship the following business day. This includes air orders placed after 12:30AM PST! In the event that an item is out of stock, you will be notified within one business day.
If your shipping address is in California, you will automatically be charged applicable sales tax.
We accept Visa, Master Card, American Express, Discover, and PayPal. We do NOT accept personal checks or money orders. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.
Pricing / Description Mistakes
We do our best to ensure our prices and descriptions are accurate. In the event that a pricing or description mistake is made, Steren Solutions reserves the right to cancel the order at any time and for any reason. In this case a full refund will be given for the order. Products are subject to change without notice. Please note that items ordered may not be exactly as pictured in the catalog, website, or promotional piece. Placing an order constitutes acceptance of the most current terms and conditions of sale stated herein or as published on the Steren Solutions website, www.sterenusa.com at the time of the sale. Such terms and conditions may be amended or changed from time to time without prior notice. Prices are subject to change without notice. Please contact our sales team or customer service for the most current accurate pricing. Steren Solutions is not responsible for typographical errors or erroneous data in publications, website, or any other media platform.
Steren Solutions uses the latest in SSL encryption technology to make sure your order is secure. Credit card numbers are encrypted before they reach our servers to provide an extra level of protection.
Returns / Exchanges
- TVs larger than 20 inches
- Audio/Video Stands/Furniture
- Any product with a service activation feature
- Items having their UPC Labels or Barcodes cut or removed
- Physical damaged items after being signed for in good condition
The State of California approved an amendment to the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Prop 65. This amendment affects the language used when creating the Prop 65 Warning that is present on a product’s label if that product contains one or more chemicals known to the State of California to cause cancer, reproductive/developmental harm, or both. Steren is in the process of updating the Prop 65 Warnings on our labels.